These Terms and Conditions set out the basis on which Man With Van Haringey provides removals, transport, and related carrying services to customers within the United Kingdom. By making a booking, you agree that these terms apply to the service you request, whether the work involves a single item, partial load, full van service, or another agreed transport task. The aim of these terms is to provide a clear and fair framework for both sides, covering how bookings are made, how payments are handled, what happens if plans change, and how responsibility is shared during the service.

Throughout this document, references to “we”, “us”, and “our” mean the service provider operating under the Man With Van Haringey name. References to “you” or “the customer” mean the person or business requesting the service. These terms should be read together with any written quote, booking confirmation, or agreed service notes. If there is any conflict between these terms and a later written agreement specific to your booking, the later written agreement will take priority only to the extent of that conflict.

A booking is usually accepted once we have received the necessary details and confirmed availability. You must provide accurate information about the items to be moved, collection and delivery locations, access conditions, parking restrictions, stairs, lifts, timing requirements, and any special handling needs. The booking may be based on a fixed rate, an hourly rate, or a combination of both, depending on the scope of the job. Any quotation is given on the basis of the information supplied by you and may be revised if the actual service differs from what was described when the quote was prepared.

We may request additional details before accepting a booking, especially where the job involves fragile goods, heavy items, restricted access, waiting time, or assistance beyond standard loading and unloading. A booking is only confirmed when we acknowledge acceptance, whether verbally, by message, or in writing. Until confirmation is issued, availability cannot be guaranteed. If you request changes after the booking has been confirmed, we may treat the revised requirements as a new quotation or a variation to the original booking. Man With Van Haringey reserves the right to decline any booking that is unsafe, unlawful, or outside the capacity of the service offered.

On the day of the move, you must ensure that the goods are ready for loading at the agreed time. Delays caused by the customer, access problems, inaccurate information, or last-minute changes may result in extra charges. If the van or crew is delayed by circumstances beyond our control, we will aim to communicate this as soon as reasonably possible and, where appropriate, agree a revised arrival time. Unless otherwise agreed, the service covers the items specified in the booking only, and additional items may be charged separately.

Payments must be made in the manner and by the time agreed when the booking is confirmed. Depending on the job, we may require a deposit, part payment in advance, or full payment on completion. If an invoice is issued, payment is due by the stated date. Unless a different arrangement has been agreed in writing, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Any parking charges, congestion charges, tolls, storage fees, waiting time, or other third-party costs incurred during the service may be added to the final amount where these were not included in the original quotation.

If you are paying by card, bank transfer, or cash, you must ensure that the payment is cleared or delivered in full before the end of the service unless alternative credit terms have been agreed. We may suspend or refuse further services where a previous invoice remains unpaid. In the event of non-payment, you may be liable for reasonable recovery costs, including administrative charges and any fees associated with collecting the debt. A discounted rate or special offer does not affect the obligation to pay for the full service actually provided, including any authorised waiting time or additional labour.

We may revise the quoted price if the nature of the job changes after booking, for example where additional floors, heavier items, poor access, longer travel time, or extra stops materially increase the work involved. Any such change will be explained where reasonably possible before the additional cost is incurred. Customers should retain proof of payment for their own records. Where a deposit has been paid and the service is later cancelled outside the permitted cancellation period, the deposit may be retained to cover administrative costs and loss of availability.

Cancellation and rescheduling requests must be made as soon as possible. If you cancel with sufficient notice, we will usually not charge the full service fee, although any reasonable administration costs or non-recoverable expenses may still apply. If cancellation occurs after the vehicle or team has been dispatched, or if the crew arrives and cannot carry out the job because access is unavailable, the service may be treated as a late cancellation or failed booking, and a charge may be due. For bookings made at short notice, the cancellation window may be shorter than for standard bookings.

If you need to change the date, time, or scope of the job, we will do our best to accommodate the request, but changes are subject to availability. A rescheduled booking may require a new quote if costs have changed or if the work differs materially from the original agreement. We are not responsible for losses caused by missed appointments, travel disruption, delays due to traffic, or events outside our control. However, we will always act reasonably and in good faith when handling a cancellation or amendment request. Any refund due will be processed using the same payment method where practical, unless another method is agreed.

We may cancel or postpone a booking where the vehicle is unavailable due to mechanical breakdown, staff illness, severe weather, road closures, unsafe access, or circumstances that make the job impractical or unlawful. In those situations, we will aim to give notice and offer an alternative time where possible. If we cancel and no suitable alternative can be arranged, you will normally be entitled to a refund of any amount paid for the unused part of the service. Nothing in these terms limits your statutory rights where the law requires a different outcome.

Liability is limited to the extent permitted by law. We will take reasonable care when handling goods, but you remain responsible for ensuring that items are suitably packed, secured, and labelled unless we have expressly agreed to provide packing as part of the service. We are not liable for loss or damage caused by inadequate packing, pre-existing defects, concealed weakness in the item, or customer instructions that are followed in good faith. Where our negligence causes direct loss or damage, our liability will be limited to the lower of the replacement value or the insured amount available for the item concerned, subject to any legal restrictions that apply.

We do not accept responsibility for indirect or consequential losses, including loss of profit, missed deadlines, missed appointments, emotional distress, or business interruption, unless such exclusion is not permitted by law. You must tell us in advance about any particularly valuable, fragile, antique, irreplaceable, or hazardous items. We may refuse to move items that are unlawful, unsafe, or likely to cause damage without specialist equipment. It is your responsibility to ensure that items you ask us to transport are lawfully owned or controlled by you and are fit for carriage.

Where we assist with lifting or carrying, you must notify us of any access risks, weak flooring, difficult stairways, or other hazards. We may decline to move an item if, in our reasonable judgment, it presents a risk to people, property, or the vehicle. You agree to indemnify us against claims arising from inaccurate information supplied by you, unlawful goods, or failure to follow our reasonable instructions. Nothing in these terms and conditions excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law.

Waste handling and disposal services are only provided where specifically agreed in advance. If the booking includes removal of waste, unwanted items, or materials for disposal, you must accurately describe the waste type and volume before the job begins. The service will be carried out in accordance with applicable waste regulations, including relevant UK rules on duty of care, transfer documentation where required, and lawful disposal at approved facilities. We do not knowingly transport or dispose of hazardous, clinical, chemical, or restricted waste unless we are properly authorised and the arrangement has been expressly agreed in writing.

You must not include prohibited items in any load unless we have agreed to handle them legally and safely. Prohibited or restricted items may include asbestos, solvents, fuel, gas cylinders, biological waste, electrical items subject to special controls, and any substance that requires a specialist licence or treatment. If prohibited waste is discovered during the service, we may refuse to carry it, isolate it if safe to do so, and charge for any wasted attendance, return journey, or additional handling. Where necessary, you remain responsible for truthful declaration of the waste contents and for any consequences of incorrect classification.

When we act as the transporter, we may require you to confirm the source, nature, and destination of the waste, and you agree to provide any information reasonably necessary for compliance. You also agree not to request unlawful dumping, fly-tipping, or disposal in a manner that breaches environmental rules. If your booking includes load splitting, recycling, or disposal at multiple facilities, final charges may vary depending on the actual disposal costs incurred. The customer remains responsible for items that are not accepted for disposal or that must be returned because they cannot legally be processed.

If your booking involves access to flats, commercial buildings, or shared premises, you are responsible for obtaining any required permissions, reserving parking where necessary, and ensuring that keys, codes, or access arrangements are available at the agreed time. We are not liable for delays or extra costs caused by inability to access the property, failure of lifts, restrictions imposed by building management, or parking enforcement where suitable arrangements were not made in advance. The customer should ensure that all pathways are clear and that children, pets, and bystanders are kept away from the working area.

Any property damage claim must be reported as soon as reasonably possible after the event and, in any case, within a reasonable time. You should provide supporting details, including photographs where available, to help us assess the matter. We may inspect the item or property before deciding whether a claim is valid. If an item has been transported in a condition that already shows signs of wear, weakness, or prior damage, we may take that into account when considering liability. The burden of proving loss or damage may rest with the party making the claim, subject to applicable consumer law.

We may rely on subcontractors or additional personnel to complete a booking, provided that the overall service remains within the agreed scope. Any such personnel will be expected to follow reasonable standards of care and conduct. You must not ask us to perform illegal acts, unsafe lifting, or work that would breach health and safety requirements. If any term of this document is found unlawful, void, or unenforceable, that term will be treated as removed to the extent necessary, and the rest of the terms will continue in force. The failure to enforce any right on one occasion does not mean it has been waived.

These terms are governed by the laws of England and Wales. Any dispute arising from or connected with the service, the booking, or these terms will be handled by the courts of England and Wales, unless another jurisdiction is required by mandatory law. We encourage customers to raise concerns promptly so that most issues can be resolved without dispute. If a disagreement cannot be resolved amicably, the parties may use any lawful dispute-resolution method that is appropriate in the circumstances.

Nothing in these terms prevents you from relying on rights granted to you by UK consumer protection law where those rights apply. If you are a business customer, you confirm that you have authority to enter into the booking and that the goods or waste presented for transport are properly identified and prepared. Man With Van Haringey may update these terms from time to time to reflect legal or operational changes, and the version in force at the time of booking will normally apply to that booking unless a later written agreement states otherwise.

By proceeding with a booking, you confirm that you have read, understood, and accepted these UK service terms. You also confirm that the information supplied is accurate and that you will cooperate with reasonable instructions given to support safe, lawful, and efficient transport. These terms are intended to be practical and fair, while allowing the service to operate responsibly and in line with current legal requirements.