Privacy Policy

Man with Van Haringey Privacy Policy

This Privacy Policy explains how Man with Van Haringey collects, uses, stores and protects your personal data when you use our services. It applies to all Man with Van Haringey customers and prospective customers located in the Haringey area. By engaging our services, you acknowledge that you have read and understood this Privacy Policy.

Who This Policy Applies To

This Privacy Policy applies to individuals who contact Man with Van Haringey to request information, quotations or bookings for man and van or related services within the Haringey area. It also applies to individuals whose personal data we may process in connection with providing our services, such as residents at collection or delivery addresses, payers for services, and any person communicating with us on behalf of a customer.

Types of Personal Data We Collect

We may collect and process the following categories of personal data:

Identification and contact details, such as name, postal address, service address, and general location information in Haringey.

Communication details, such as your preferred contact method and records of communications with us, including notes from calls, messages or written correspondence.

Service and booking information, such as requested dates and times, collection and delivery addresses, access details, inventory descriptions, and any special instructions relevant to the move.

Billing and payment information, such as billing address and payment-related details processed through our chosen payment providers. We do not store full payment card details where payments are taken through third-party processors.

Technical and usage information, such as basic information about how you interact with our website or online forms, including date and time of visits, pages viewed, and basic device information. We use this information to maintain and improve our services.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, online forms, or other communication methods to request a quotation, make a booking, or ask a question. We may also collect data when you provide details at the time of service, such as confirming access information or updating contact details.

We may receive personal data indirectly if another person books our services on your behalf and provides your details as the contact person or as the person at the collection or delivery address. In such cases, we rely on that person to ensure that you are informed that your details have been shared with us.

Lawful Bases for Processing Your Data

We process your personal data only where we have a lawful basis under the UK General Data Protection Regulation and the Data Protection Act. The main lawful bases we rely on are:

Contract. We process your data where it is necessary to enter into or perform a contract with you, such as arranging quotes, confirming bookings, providing man and van services, and handling payments.

Legitimate interests. We process data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and freedoms. This includes managing and improving our services, keeping appropriate business records, and communicating with you about existing or related services you may reasonably expect.

Legal obligation. We may process your data where it is necessary to comply with legal or regulatory requirements, such as record-keeping, tax obligations, or responding to lawful requests from public authorities.

Consent. In limited cases, we may rely on your consent, for example for certain optional communications or marketing. Where we rely on consent, you may withdraw it at any time, and this will not affect the lawfulness of processing before consent was withdrawn.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotations, confirmations, and updates relating to your requested services.

To arrange and deliver man and van services, including planning routes, coordinating arrival times, and managing collection and delivery locations.

To manage billing, process payments, and maintain financial and service records.

To respond to your enquiries, requests, or complaints and to provide customer support.

To improve our services, including analysing patterns of enquiries and bookings within the Haringey area.

To comply with legal and regulatory obligations and to help prevent fraud or misuse of our services.

Data Sharing and Use of Processors

We do not sell your personal data. We may share your data with third parties only where necessary and lawful, including:

Service providers acting as data processors who provide services on our behalf, such as payment processing providers, IT and hosting providers, communication tools, and administrative support. These processors are only allowed to process your personal data in accordance with our instructions and must implement appropriate security measures.

Professional advisers, such as accountants or legal professionals, where necessary for business administration or in connection with the establishment, exercise, or defence of legal claims.

Public authorities or law enforcement agencies, if we are required to disclose personal data under applicable laws or regulations, or in response to valid requests.

In all cases where we use processors, we ensure that appropriate data protection agreements and safeguards are in place in accordance with GDPR requirements.

Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and in line with applicable legal and regulatory requirements.

For customers and completed bookings, we typically retain core booking and billing records for a period required by tax and accounting laws. Communication records and service details may be kept for a similar period to manage queries, complaints, and potential legal claims.

For quotations that do not result in a booking, we may retain your contact and quotation details for a limited period in case you decide to proceed later or to respond to follow-up queries. After these periods, data will either be securely deleted, anonymised, or archived where legally required.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or loss. These measures may include restricted access to systems, secure storage of records, and procedures for handling and disposing of information. While no system can be completely secure, we work to ensure that your data is handled carefully and proportionately to the level of risk.

Your Data Protection Rights

Under data protection law, you have several rights regarding your personal data. These rights apply to all Man with Van Haringey customers and relevant individuals in the Haringey area, subject to applicable legal conditions and exceptions:

Right of access. You can request confirmation of whether we hold personal data about you and obtain a copy of that data, together with certain information about how it is processed.

Right to rectification. You can ask us to correct or update personal data that you believe is inaccurate or incomplete.

Right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction of processing. You can request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or assessing an objection.

Right to object. You may object to processing based on our legitimate interests, including certain forms of direct marketing. We will stop processing unless we can demonstrate compelling legitimate grounds or a legal requirement.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.

If you wish to exercise any of these rights, we will respond in accordance with data protection laws and may need to verify your identity before responding to your request.

International Transfers

Where our use of processors or service providers involves transferring personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent protection measures required by data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

Contact and Complaints

If you have any questions about this Privacy Policy or how your personal data is processed by Man with Van Haringey, or if you wish to exercise your data protection rights, you can contact us using the usual communication channels you use to arrange services with us.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you believe that your personal data has not been handled in accordance with applicable data protection laws.