Terms and Conditions

Man with Van Haringey Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Haringey provides removal and related services to private and business customers. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given:

1.1 "Company" means Man with Van Haringey, the provider of removal and related services.

1.2 "Customer" means the individual or business requesting or accepting services from the Company.

1.3 "Services" means any removal, transport, loading, unloading, packing, furniture assembly or disassembly, or any other related services provided by the Company.

1.4 "Vehicle" means any van or other vehicle used by the Company to provide the Services.

1.5 "Goods" means all items handled, packed, transported, or stored by the Company in connection with the Services.

1.6 "Service Address" means the collection, delivery, or any other address at which the Services are provided.

1.7 "Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van removal services, including but not limited to collection, loading, transport, unloading, and limited packing or furniture assembly, subject to prior agreement.

2.2 The Services are generally provided within Haringey and surrounding areas, and to other destinations across the United Kingdom as agreed at the time of booking.

2.3 The Company reserves the right to refuse to move any items that, in the reasonable opinion of the Company, are unsafe, illegal, excessively heavy, improperly packed, or likely to cause damage to the Vehicle, other Goods, or property.

3. Booking Process

3.1 Bookings may be made by the Customer by providing details of the Service Address, access conditions, approximate inventory of Goods, dates, times, and any special requirements.

3.2 All quotations provided by the Company are based on the information supplied by the Customer. The Customer must ensure that all information given is accurate and complete. Any change in circumstances may result in an adjustment to the quotation or additional charges.

3.3 A booking is not confirmed until the Company has accepted the booking and, where required, any deposit has been received. The Company may decline a booking at its sole discretion.

3.4 The Customer is responsible for ensuring suitable parking arrangements at all relevant Service Addresses. Any parking charges, fines, or penalties incurred during the performance of the Services due to inadequate arrangements or restrictions may be added to the Customer's final invoice.

3.5 Where the Services involve stairs, long carries, restricted access, or any unusual access conditions, the Customer must inform the Company at the time of booking so that appropriate resources and pricing can be arranged.

4. Quotations and Prices

4.1 Quotations may be provided on an hourly basis or as a fixed price, as specified by the Company at the time of booking.

4.2 Quotations are valid for a limited period as stated by the Company. If no period is stated, the quotation will be valid for 30 days from the date of issue, subject to availability.

4.3 The Company reserves the right to amend any quotation where:

(a) the Customer's requirements change,

(b) the information provided by the Customer was inaccurate or incomplete,

(c) there are delays outside the Company’s control, including waiting times, or

(d) additional Services are requested or required on the day.

4.4 Prices may include a minimum charge period. Any time spent beyond the minimum period may be charged in increments as specified by the Company.

5. Payments

5.1 The Customer agrees to pay all charges due for the Services in accordance with the quotation and these Terms and Conditions.

5.2 Payment terms will be confirmed at the time of booking and may include payment in cash on completion, bank transfer before or on the day of the move, or other methods agreed by the Company.

5.3 The Company may require a deposit to secure the booking. Deposits are generally non-refundable unless otherwise stated in writing by the Company or where cancellation rights apply under these Terms and Conditions.

5.4 Any additional charges that arise during the provision of the Services, including parking fees, waiting time, extra labour, additional stops, or additional Goods not originally declared, will be added to the final invoice and are payable by the Customer.

5.5 If payment is not made when due, the Company reserves the right to:

(a) suspend or withhold completion of the Services,

(b) charge reasonable interest on overdue sums, and

(c) recover from the Customer all reasonable costs of collection, including legal fees where applicable.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as reasonably possible.

6.2 The following cancellation charges may apply unless otherwise agreed:

(a) More than 7 days before the service date: deposit may be retained or an administration fee may be charged.

(b) Between 48 hours and 7 days before the service date: a percentage of the quoted price may be charged.

(c) Less than 48 hours before the service date or on the day of the move: up to 100 percent of the quoted price may be charged.

6.3 If the Customer amends the date, time, or scope of the Services, the Company will try to accommodate the changes but cannot guarantee availability. Any additional costs arising from amendments will be payable by the Customer.

6.4 The Company reserves the right to cancel or reschedule the Services in the event of circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or other events that make it unsafe or impracticable to carry out the Services. In such cases, the Company will offer an alternative date or a refund of any prepayments for Services not provided, but will not be liable for consequential loss.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) ensuring that all Goods are safely and suitably packed, unless packing services have been expressly agreed with the Company,

(b) securing or removing any fixtures, fittings, or appliances, including disconnection of electrical or plumbing equipment, unless agreed otherwise,

(c) providing accurate information on access, parking, and the nature and quantity of Goods,

(d) ensuring that someone is present at each Service Address to supervise, provide instructions, and sign any documentation if required, and

(e) checking that no Goods are left behind before the Vehicle departs from the collection address.

7.2 The Customer must not ask the Company to move any item that is prohibited by law, hazardous, explosive, perishable, or otherwise unsuitable for transport.

8. Excluded Items and Special Goods

8.1 Unless specifically agreed in writing before the Services commence, the Company will not transport:

(a) livestock, pets, or other animals,

(b) hazardous materials, including flammable, corrosive, or explosive items,

(c) illegal substances or items,

(d) valuables such as cash, jewellery, important documents, or irreplaceable items, or

(e) items requiring specialist handling or equipment that has not been arranged in advance.

8.2 If any such items are transported without the Company’s knowledge, the Company will have no liability for loss, damage, or delay relating to those items and may remove or dispose of them in compliance with legal requirements.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss or damage to Goods or property is subject to the limitations set out in this clause.

9.2 The Company will not be liable for:

(a) loss or damage arising from the Customer’s failure to pack Goods properly, unless the Company has agreed to pack them,

(b) damage to furniture or Goods that were already defective, weak, or in poor condition,

(c) minor cosmetic damage, including scratches or scuffs that occur despite reasonable care,

(d) loss or damage resulting from inaccurate information or instructions provided by the Customer, or

(e) loss or damage involving Goods excluded under these Terms and Conditions.

9.3 The Customer must notify the Company in writing of any visible loss or damage as soon as reasonably possible and in any event within 48 hours of completion of the Services. For non-visible loss or damage, the Customer must notify the Company within a reasonable time after discovery and no later than 7 days from completion.

9.4 If the Company is found liable for loss or damage, its liability will be limited, at its option, to one of the following:

(a) repairing the damaged item,

(b) paying the reasonable cost of repair, or

(c) compensating the Customer up to a reasonable limit per item or per job, as may be specified by the Company’s insurance arrangements.

9.5 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of income, or loss of opportunity, arising out of or in connection with the Services.

10. Access and Property Damage

10.1 The Customer must ensure that there is adequate access to and from all Service Addresses, including clear hallways, staircases, lifts, and doorways.

10.2 If access is restricted or inadequate, the Company may, at its discretion, refuse to move certain items or may proceed only on the understanding that there is a greater risk of damage. In such circumstances, the Company will not be liable for damage that arises directly from restricted or awkward access.

10.3 The Customer is responsible for protecting floors, walls, and fixtures at the Service Addresses where necessary. The Company will take reasonable care but will not be liable for normal wear and tear or scuffing that may reasonably occur during the move.

11. Delays and Waiting Time

11.1 The Company will use reasonable efforts to arrive at the agreed time, but timings are approximate and subject to traffic, weather, and other conditions beyond the Company’s control.

11.2 The Company shall not be liable for delays caused by factors outside its reasonable control, including traffic congestion, road closures, accidents, or delays caused by the Customer or third parties.

11.3 If the Vehicle or team is kept waiting or if the Services are delayed due to causes attributable to the Customer, the Company may charge waiting time at its standard hourly rate or as otherwise agreed.

12. Waste and Disposal Regulations

12.1 The Company is not a general waste carrier and will not remove or dispose of household or commercial waste unless specifically agreed and compliant with applicable waste regulations.

12.2 Any request for removal of unwanted items or rubbish must be agreed in advance. Additional charges will apply for any disposal services.

12.3 The Customer must not ask the Company to dispose of hazardous or regulated waste. Such items must be handled through an appropriate licensed waste contractor in accordance with UK regulations.

12.4 Where the Company agrees to remove items for disposal, it will do so in line with relevant environmental and waste management laws. The Customer acknowledges that certain items may incur additional recycling or disposal fees.

13. Insurance

13.1 The Company maintains appropriate insurance cover in relation to its Vehicles and operations as required by law.

13.2 The Customer is encouraged to ensure that their own contents or business insurance policies cover the Goods during removal and transit, especially for high-value items.

13.3 Any claim made against the Company will be subject to the terms, conditions, and exclusions of the Company’s insurance policies and these Terms and Conditions.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, rectified.

14.2 The Company will use reasonable endeavours to respond to and resolve complaints promptly and fairly.

15. Data Protection and Privacy

15.1 The Company may collect and process personal data necessary to manage bookings, provide the Services, and administer its business operations.

15.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable measures to keep such data secure.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.

17.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

17.3 The Contract is between the Company and the Customer and is not intended to benefit any third party. No third party shall have any rights to enforce any of its terms.

17.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.